Privacy Policy

Setly Pty. Ltd.

Last updated: 30 March 2026

1. About This Policy

Setly Pty Ltd (ABN 54 696 506 902) ("Setly", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, disclose, and otherwise handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy applies to all personal information collected through our website (setly.com.au), our service sign-up process, and any related communications.

2. What Personal Information We Collect

We collect personal information that is necessary to provide our energy switching service. This may include:

  • Contact information: full name, email address, phone number

  • Location information: residential address, suburb, postcode, and state

  • Energy account details: current electricity retailer, account number, average monthly bill

  • Identity verification documents: such as a driver's licence or passport, where required to facilitate a retailer switch

  • Consent records: timestamp and content of consent provided by you

  • Service usage information: interactions with our website and service updates

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Sign up to use our service through our website

  • Submit any form on our website

  • Contact us by email or other means

We do not collect personal information from third parties without your knowledge, and we do not purchase marketing lists.

4. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

  • To assess your current electricity plan and identify better alternatives

  • To facilitate the switching of your electricity retailer on your behalf, with your explicit consent

  • To communicate with you regarding your account, switches performed, and savings achieved

  • To send monthly savings updates and service notifications

  • To comply with our legal obligations under the National Energy Customer Framework (NECF) and applicable Australian law

  • To improve our services

We will not use your personal information for any purpose that is incompatible with the purposes described above without first obtaining your consent.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Electricity retailers, for the purpose of completing a plan switch on your behalf

  • Third-party service providers who assist us in operating our business (e.g. cloud storage, email services), who are required to handle your information in accordance with this Policy

  • Regulatory bodies or law enforcement agencies where required by law

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Cross-Border Disclosure

Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers are bound by privacy obligations comparable to the APPs, in accordance with APP 8.

Our primary data storage is located in Australia (AWS ap-southeast-2, Sydney region) to the extent practicable. Automation processing may transit through Make.com servers located in the EU. Make.com is bound by GDPR and handles personal data in transit only, without long-term storage.

7. Identity Documents and Sensitive Information

Where we collect identity documents (such as a driver's licence or passport) to facilitate a retailer switch, we treat this information as sensitive and apply the following safeguards:

  • Identity documents are stored in an encrypted file storage system with access controls

  • Access to identity documents is limited to authorised personnel and only for the purpose of performing the requested switch

  • All access to identity documents is logged with a timestamp and purpose

  • Identity documents are deleted once the switch has been completed and they are no longer required, unless retention is required by law

8. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

  • Encrypted storage of personal data and identity documents

  • Restricted access controls — only authorised personnel can access your data

  • Audit logging of access to sensitive information

  • Secure communication protocols (HTTPS) across our website and services

While we take these precautions, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your information is no longer required, we will take reasonable steps to destroy or de-identify it.

10. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.

To make such a request, please contact us at help@setly.com.au. We will respond within a reasonable timeframe and in accordance with the APPs. We may need to verify your identity before granting access.

11. Consent and Withdrawal of Consent

Our service is based on your explicit authorisation to act on your behalf in comparing and switching electricity plans. You may withdraw this authorisation at any time by contacting us at help@setly.com.au.

Withdrawal of consent will not affect the lawfulness of any switching activity carried out prior to your withdrawal.

12. Complaints

If you believe we have breached your privacy or not complied with the APPs, you may lodge a complaint by:

  • Emailing us at help@setly.com.au with the subject line "Privacy Complaint"

  • We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact:

Setly Pty. Ltd.

Email: info@setly.com.au

Website: setly.com.au

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our service after any changes constitutes acceptance of the updated Policy.

© 2026 Setly Pty. Ltd. — This document is a draft for legal review and does not constitute legal advice.