How does the service actually work?

We act as your electricity broker. You provide your account details and recent bills, and we continuously monitor the market for better plans according to your usage. When a plan can save you money or offer more value, we handle the switch for you. No paperwork or interruptions to your power supply. You stay in control and are always informed.

Do you switch my electricity plan automatically, or do I need to approve it first?

Automatically, that's the whole point. When you sign up, you give Setly explicit consent to act as your electricity broker. That authorisation covers future switches, so we can move quickly when a better plan is available. We'll notify you every time a switch is made. From that point, you have a 10-day cooling-off period to review the new terms and cancel if you'd like. Your previous account remains open until that window closes.

How much does it cost to use Setly?

Nothing! Every month, you pay directly to your current electricity retailer as you did before. Setly doesn’t process any payments from you.

Do you compare every electricity retailer? Or which ones are included?

Our partner retailers are published in our homepage.

How do I know your recommendations aren't influenced by commission rates?

Our recommendations are generated by our system based entirely on your usage profile, household needs, and the plans available in the market. Commission rates play no part in how plans are ranked. We make money when you save money and stay with Setly — so it's genuinely in our interest to find you the best option, not the most profitable one for us.

Will switching affect my power supply?

No. Your electricity won’t be interrupted. Switching only changes the company that bills you.

How long does it take to be switched to a new plan?

The switch happens on a scheduled day. However, the admin usually lasts 2–3 weeks. We handle everything so the switch is smooth and uninterrupted and only notify you once it’s done.

Do you notify me before switching plans?

You don’t need to approve every switch. We’ll notify you once the switch has been done. After which you have 10 days as cooling-off period to review the new T&Cs and cancel if you’d like, which means your previous electricity account will remain open.

What do I need to provide to get started?

Your recent electricity bills and basic account info. An ID is required to verify your account and make future switches.

Is my personal information safe?

Absolutely. We follow strict data security standards and never share your info without consent.

How does Setly make money?

We get paid a fixed commission by all electricity retailers we work with so we ensure our recommendations are unbiased, based solely on what’s best for you.

Do I have to stay with Setly for a minimum period?

No. You’re free to leave anytime.

What happens if I want to leave or stop using Setly?

We will be very sad to see you go and very likely ask for feedback to further improve our services. Apart from that, you can cancel at any time. We’ll notify your current retailer that we are no longer your broker. You will then become the sole manager of your electricity plan, handling all decisions directly.

Can I still switch providers on my own if I want to?

Yes. You can switch independently at any time. Doing so will automatically end our role as your broker, and we won’t have visibility or control over your plan after that. You can always send us an e-mail to request info on a plan you’ve seen and we’ll analyse it for you and come up with a recommendation.

What states do you operate in?

Currently NSW. We're working on expanding to Victoria, Queensland, and South Australia - if you're in one of those states, keep an eye out.

What information do I need from my bill?

When you sign up, we'll ask for your bill where we run an identity and address check. We use your NMI (National Meter Identifier - a 10 or 11 digit number on your bill), your usage, daily rates and account number. Having a recent bill handy makes this quick. We'll use this to pull your usage profile and find the most suitable plan.

What happens if I move house?

Just fill out our Moving House? form and we'll take it from there. We’ll find the best available plan for your new home and handle the transfer. Moving is already stressful enough.

What if I already have a great electricity plan? Will you still monitor it?

First of all, hats off to you! Well done for scoring the best electricity plan out there at the moment. We’ll keep monitoring your plan in case a new offer comes up that could save you money in the future or provide better value. That way, you can switch at the optimal time without constantly checking yourself.

Do you handle gas plans too?

Not yet, but gas plans may be added in a future expansion.

Will I have to deal with my current provider at any point?

You pay directly to your electricity provider, Setly is only an broker providing the switch and monitoring.

What happens if the recommended plan isn’t better than my current one?

We only switch you to plans that save you money or offer better value. Sometimes, a switch might occur at the start of warmer or colder months, and your total bill might look higher than before (heater, hot water, A/C…). However, if you compare the daily usage cost, it will be lower than your previous plan, meaning you’re still saving money compared to staying with your previous retailer.

Will you contact me every time tariffs change?

We’ll notify you when an opportunity for a switch becomes available. Your electricity retailer might be in touch for many other reasons, tariff changes being one of them.

How often do you check for better plans?

Continuously. Our system keeps an eye on the market so you never miss an opportunity.

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